FAQ2023-07-20T15:39:14+00:00

FAQ

Huebsch Laundry Equipment

What makes Huebsch different than other laundry equipment providers? 2023-06-02T16:02:59+00:00

Huebsch machines look as good as they perform. With a bright, clean feel, our equipment transforms laundromats into desirable spaces with impressive aesthetics. 

Advanced technology, controls and durability make Huebsch machines easier to use, more profitable and less costly over time than our competitors. 

How does Huebsch partner with customers? 2023-06-02T16:02:38+00:00

Huebsch works together with our customers to find personalized solutions to fit their needs. This includes helping customers with unique financing packages, store layouts, trustworthy contractors, local ordinances, machine recommendations, service expertise and more. 

When you work with Huebsch, you gain a partner dedicated to your operation’s success—whether on-premises laundry, laundromats or light commercial laundry. Our specialists help you meet your goals and keep your machines running. 

Where can I buy Huebsch machines? 2023-06-20T17:13:56+00:00

You can purchase Huebsch machines throughout the United States and Canada. Local distributors in your region can help with installation, parts and maintenance down the road. These trusted partners have local knowledge that proves indispensable for laundromat owners, on-premises laundry facilities, commercial laundries and more. 

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How can I use these washer and dryer maintenance and safety tips? 2023-06-20T15:02:54+00:00

You should read through maintenance and safety recommendations for your specific machines before installing and operating them. If you’re a laundromat owner, it’s wise to share maintenance information with any staff members.  

Why is washer and dryer maintenance and safety important? 2023-05-18T23:33:20+00:00

Using best practices can keep machines running at their best—providing optimal results and preventing costly repairs. Plus, our recommendations make sure that you and your customers feel empowered and educated to use your machines safely. 

Who should I contact for help with maintenance and safety needs? 2023-06-20T11:11:24+00:00

We help many of our customers in these areas. Our Huebsch specialists are happy to answer questions, provide assistance or service your equipment as needed. 

Stacked Washer/Dryer Maintenance2023-06-20T15:02:54+00:00
  • Leave the loading door open during extended periods of non-use to allow the wash drum to dry out and avoid a musty smell. 
  • Check the filter screens in the fill hoses for debris or damage annually. Clean or replace them if necessary. 
  • Check all hoses on a monthly basis for any visible signs of deterioration such as cracks, blisters or material wear. Replace immediately any hoses showing these signs. 
  • Thoroughly clean the dryer every year. Have an authorized service representative perform this maintenance. 
  • Clean the lint filter before drying each load. The lint filter may be washed if needed. Annually remove lint filter and screw to vacuum the duct under it. 
  • Inspect the exhaust duct for lint build-up after one year of service. Clean if necessary. Inspect every one to two years as required thereafter. 
  • Inspect the outside weather hood frequently to make sure dampers move freely, dampers are not pushed in and that nothing has been set against them. 
Washer Safety2023-06-20T15:02:54+00:00
  • Read all instructions before using the washer. 
  • Install the washer according to the INSTALLATION INSTRUCTIONS. Refer to the EARTHING (GROUNDING) INSTRUCTIONS in the INSTALLATION manual for the proper earthing (grounding) of the washer.All connections for water, drain, electrical power and earthing (grounding) must comply with local codes and be made by licensed personnel when required. Do not do it yourself unless you know how! 
  • Do not install or store the washer where it will be exposed to water and/or weather. 
  • Do not add the following substances or textiles containing traces of the following substances to the wash water: gasoline, kerosene, waxes, cooking oils, vegetable oils, machine oils, dry-cleaning solvents, flammable chemicals, thinners or other flammable or explosive substances. These substances give off vapors that could ignite, explode or cause the fabric to catch on fire by itself. 
  • Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washing machine or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. THE GAS IS FLAMMABLE, DO NOT SMOKE OR USE AN OPEN FLAME DURING THIS TIME. 
  • To reduce the risk of an electric shock or fire, DO NOT use an extension cord or an adapter to connect the washer to the electrical power source. 
  • Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used near children. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. This is a safety rule for all appliances. 
  • Do not reach into the washer if the washtub or agitator, if applicable, is moving. 
  • Never operate the washer with any guards, panels and/or parts removed or broken. DO NOT tamper with the controls or bypass any safety devices. 
  • DO NOT operate individual units if they have been separated from a stack unit. 
  • Use your washer only for its intended purpose, washing clothes. Always follow the fabric care instructions supplied by the garment manufacturer. 
  • Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. To reduce the risk of poisoning or chemical burns, keep them out of the reach of children at all times (preferably in a locked cabinet). Heed all warnings or precautions. 
  • Do not use fabric softeners or products to eliminate static unless recommended by the manufacturer of the fabric softener or product. 
  • Frontload Washer: Loading door MUST BE CLOSED any time the washer is to fill, tumble or spin. DO NOT bypass the loading door switch by permitting the washer to operate with the loading door open. 
  • Be sure water connections have a shut-off valve and that fill hose connections are tight. CLOSE the shut-off valves at the end of each wash day. 
  • Keep your washer in good condition. Bumping or dropping the washer can damage safety features. If this occurs, have your washer checked by a qualified service person. 
  • Do not repair or replace any part of the washer, or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. ALWAYS disconnect the washer from electrical supply before attempting any service. 
  • Disconnect the power cord by grasping the plug, not the cord. If the supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent. 
  • Before the washer is removed from service or discarded, remove the lid to the washing compartment. 
  • Failure to install, maintain, and/or operate this washer according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage. 
Dryer Safety2023-06-20T15:02:54+00:00
  • Read all instructions before using the dryer. 
  • Install this dryer according to the INSTALLATION INSTRUCTIONS. Refer to the EARTHING (GROUNDING) INSTRUCTIONS in the INSTALLATION manual for the proper earthing (grounding) of the dryer. All connections for electrical power, earthing (grounding) and gas supply must comply with local codes and be made by licensed personnel when required. Do not do it yourself unless you know how! 
  • Do not install or store the dryer where it will be exposed to water and/or weather. 
  • Do not dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline or machine oils, vegetable or cooking oils, cleaning waxes or chemicals, dry-cleaning solvents, thinner or other flammable or explosive substances as they give off vapors that could ignite, explode or cause fabric to catch on fire by itself. 
  • Items that have been soiled with substances such as cooking oil, acetone, alcohol, petrol, kerosene, spot removers, turpentine, waxes and wax removers, should be washed in hot water with an extra amount of detergent before being dried in the tumble dryer. 
  • To reduce the risk of fire, DO NOT DRY plastics or articles containing foam or latex rubber or similarly textured rubberlike materials, such as shower caps, water proof textiles, rubber-backed articles, and clothes or pillows filled with foam rubber pads. 
  • Do not tumble fiberglass curtains and draperies unless the label says it can be done. If they are dried, wipe out the cylinder with a damp cloth to remove particles of fiberglass. 
  • Do not allow children to play on or in the dryer. Close supervision of children is necessary when the dryer is used near children. This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety. This is a safety rule for all appliances. 
  • Do not reach into the dryer if the cylinder is revolving. 
  • Use the dryer only for its intended purpose, drying clothes. ALWAYS follow the fabric care instructions supplied by the garment manufacturer and only use the dryer drum to dry textiles that have been washed in water. 
  • Always read and follow manufacturer’s instructions on packages of laundry and cleaning aids. Heed all warnings or precautions. To reduce the risk of poisoning or chemical burns, keep them out of reach of children at all times (preferably in a locked cabinet). 
  • Remove laundry immediately after the dryer stops. 
  • DO NOT operate the dryer if it is smoking, grinding or has missing or broken parts or removed guards and/or panels. DO NOT tamper with the controls or bypass any safety devices. 
  • DO NOT operate individual units if they have been separated from a stack unit. 
  • Dryer will not operate with the loading door open. DO NOT bypass the door safety switch by permitting the dryer to operate with the door open. The dryer will stop tumbling when the door is opened. Do not use the dryer if it does not stop tumbling when the door is opened or starts tumbling without pressing the START mechanism. Remove the dryer from use and call the service person. 
  • ALWAYS clean the lint filter after every load. A layer of lint in the filter reduces drying efficiency and prolongs drying time. Keep area around the exhaust opening and adjacent surrounding area free from the accumulation of lint, dust and dirt. The interior of the dryer and the exhaust duct should be cleaned periodically by qualified service personnel. 
  • Do not repair or replace any part of the dryer, or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user-repair instructions that you understand and have the skills to carry out. ALWAYS disconnect the electrical power to the dryer before attempting service. Disconnect the power cord by grasping the plug, not the cord. 
  • If supply cord is damaged, it must be replaced by a special cord or assembly available from the manufacturer or its service agent. 
  • Before the dryer is removed from service or discarded, remove the door to the drying compartment. 
  • Failure to install, maintain, and/or operate this machine according to the manufacturer’s instructions may result in conditions which can produce bodily injury and/or property damage. 
What specific parts are available for commercial laundry machines? 2023-06-20T20:39:59+00:00

We offer many parts to meet your machine’s needs. See below for a sample of parts offered by Huebsch for washers and dryers. 

Huebsch washer parts include: 

  • Washer belt 
  • Washer drain hose 
  • Washer pump 

Huebsch dryer parts include: 

  • Dryer belt 
  • Dryer coil 
  • Dryer relay 
  • Dryer roller 

Looking for another part? Contact us to tell us what you need. 

How long will it take for my parts order to ship? 2023-06-20T11:00:43+00:00

Huebsch parts typically arrive within 24 hours. U.S.-manufactured parts speed up the process, making sure a certified service distributor can get to you quickly. 

How do Huebsch parts reduce my downtime? 2023-05-18T18:43:39+00:00

Our recipe for success involves several factors: 

  • Our factory-trained techs provide quick service.  
  • U.S.-based manufacturing allows for quick shipping.  
  • Genuine Huebsch parts last longer than competitors. 
Where can I get help with my laundromat machines? 2023-05-15T19:12:34+00:00

We have dedicated service teams for Huebsch laundromat equipment. Register your laundromat online using this form for access to a phone number for personalized support for any machine needs. 

Where can I find the specs for my machines? 2023-06-20T11:13:40+00:00

You can find specs in our product brochures that are available online. Each of the brochures correspond with model numbers on your machines. 

Can I install of fix my own Huebsch laundry machines?2023-06-20T14:47:50+00:00

While our service technicians provide premium service, we do provide instructions and manuals online that correspond with specific model numbers. This technical literature provides you with the information you need to care for your equipment. 

How does a laundromat investment compare to other investments? 2023-06-20T14:48:52+00:00

Laundromats are more stable and predictable than other investments. The business success rate is 95% for laundromats—surpassing retail stores at 47% and restaurants at 20%.* When you decide to invest in a laundromat, you’re making a smart business decision. 

Whether it’s an added source of income, retirement investment or full-time business venture, you can get the support you need from Huebsch experts, including for financing, location, management and more. 

Invest in Huebsch

*Sources: https://www.fsrmagazine.com/expert-takes/restaurant-profitability-and-failure-rates-what-you-need-know and https://smallbusiness.chron.com/businesses-high-failure-rates-61640.html 

Can I get help with laundromat design ideas? 2023-06-20T11:21:16+00:00

Yes. Our team is dedicated to your all-around success, and that includes sharing the best laundromat design ideas for your consideration. From concept to completion, we’ll help you implement the most effective store layout. The process includes: 

  • Preliminary drawing: Get your ideas down on paper with a sketch. 
  • Utility schedule: Learn requirements for electrical, drain, gas, exhaust, water and more. 
  • Construction drawing: Assist architects, engineers and designers with details. 
  • 3D view: Get a sense of your store’s height, width and depth. 
  • Laundry showcase: See a full virtual representation of your store. 
Why should I choose Huebsch laundromat loans? 2023-06-20T11:23:59+00:00

We offer competitive, low rates with impressive promotions. Our loans are laundry-specific and tailored for your success. You’ll get a dedicated Huebsch Financial Manager to make a customized financial plan for your laundromat investment. 

What are the benefits of remote laundromat management? 2023-05-04T18:26:45+00:00

A: Save valuable time and money with smart laundry solutions. Stop making frequent trips to your laundromat for machine maintenance, customer complaints or business needs. Instead, handle your laundromat needs with ease from anywhere with an internet connection. That means quicker service for customers, less unexpected breakdowns and more time in your schedule. 

What’s the difference between Huebsch Command and Galaxy Control systems? 2023-06-20T11:25:07+00:00

A: Huebsch Command is our remote management technology that allows you to access reporting, monitoring, support and more from your device using an internet connection. Our Galaxy Control is the intuitive user interface offered on our machines directly, which offers features including cycle modifiers and time-of-day pricing to increase revenue. 

What kinds of information can I find using Huebsch Command? 2023-05-04T18:26:57+00:00

A: You’ll access these insights and functions: 

  • Advanced store performance data 
  • Remote machine starts and system monitoring 
  • Cloud-based machine programming 
  • Automatic system updates 
  • Ability to set pricing 
  • Service alerts via email or text* 
  • 24/7 Support* 
  • Lifetime hardware warranty* 

*With active Huebsch Care agreement in certain tiers. 

What are the minimum and maximum terms for financing? 2023-06-20T11:28:04+00:00

The minimum term is 36 months. The maximum term ranges based on your loan amount: 

  • Loans < $50k = 36 – 60 months 
  • Loans > $50k = 61 – 84 months 
  • Loans > $100k = 85 – 96 months 
  • Loans > $500k = 97 – 108 months 
  • Loans > $700k = 109 – 120 months 

These terms are for replacement equipment and new store equipment. Alliance Laundry Systems reserves the right to withdraw the program earlier for certain terms. 

Do I need a security deposit for laundromat equipment financing? 2023-05-04T15:59:51+00:00

No. When you partner with Huebsch, there are no security deposits or prepayment penalties. 

What is the most I can finance with Huebsch? 2023-05-04T15:59:32+00:00

You can finance up to $2 million, whether opening a new store or replacing machines. 

Do you offer pre-approvals? 2023-05-04T15:59:17+00:00

Yes. Through our PREQUAL Program, customers can receive immediate feedback based on an estimated financed amount by submitting only a completed credit application and personal financial statement. 

How fast can I expect an answer on my credit application? 2023-06-20T11:29:20+00:00

Credit decisions are usually made within 24 hours of receiving a complete application package. 

How do I get started? 2023-07-11T13:48:17+00:00

Complete our one-page credit application and visit your local d